Returns Policy

We want you (and your four-legged family) to be completely happy with your “pawchases” at B&V Trading 🐾

If something’s not quite right, we’re here to help.

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Returns

You can return items within 14 days of delivery.

To start a return, simply email us at:
rob@bandvtrading.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for return

We’ll then send you full details of where to return your item.

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Return Conditions

• Items must be unused and in their original condition
• Items should be returned with any original packaging where possible
• You are responsible for return postage costs unless the item is faulty

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Dog treats and food

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Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us as soon as possible and we’ll put it right quickly.

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Refunds

Once your return has been received and checked, we’ll process your refund as soon as possible.
Refunds will be issued to your original payment method.